Shipping policy
Dispatch & Tracking
Orders are dispatched from Brisbane within 1–2 working days, excluding weekends and public holidays. During peak periods, dispatch may take a little longer.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Orders are sent via Australia Post.
Shipping Within Australia
We currently ship within Australia only.
Free standard shipping is available on orders A$150 or more. A flat shipping fee of A$15 applies to orders below A$150.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Metro areas: 2–7 working days
- Regional areas: allow an additional 2–5 working days
Delivery times are estimates only and may vary depending on your location, particularly for regional or remote areas.
Delivery Delays
Once your order has been dispatched, delivery timeframes are determined by Australia Post and may occasionally be affected by circumstances outside our control.
If your parcel is taking longer than expected, please check your tracking information first. If you need further assistance, please contact us and we’ll be happy to help.
Incorrect Addresses & Returned Parcels
Please check your delivery address carefully before placing your order. If you notice an error after ordering, contact us as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been processed or dispatched.
If a parcel is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange the next steps.
Lost or Damaged Parcels
If your parcel appears to be lost in transit or arrives damaged, please contact us with your order number and tracking details so we can look into it for you.