Refund policy

Returns & Eligibility

We offer free 30-day returns on eligible items within Australia.

You have 30 days from the date of purchase to request a change-of-mind return.

To be eligible, your item must be unused, unwashed and in its original packaging. You may open the packaging to inspect your bedding, but items that have been used, washed or slept in are not eligible for a change-of-mind return.

Discounted or promotional items are eligible for return unless they are clearly marked as Final Sale.

For eligible change-of-mind returns within Australia, we’ll provide a prepaid return shipping label, so there is no return postage cost to you.

Original shipping charges, if any, are not refundable for change-of-mind returns.

How to Start a Return

To request a return, please contact us at info@sewfar.com.au within 30 days of the purchase date.

If your return is eligible, we’ll send you a prepaid return shipping label together with instructions on how and where to send your parcel.

Please lodge your return within 14 days of receiving the return instructions. If you need more time, contact us before this period ends.

Please do not send items back without first contacting us and receiving return instructions.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If you have not received your refund after this time, please contact us at info@sewfar.com.au.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, return the original item and place a new order once your return has been accepted.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can help resolve it.

The change-of-mind conditions above, including the 30-day return window, Final Sale exclusions and requirements relating to use, washing or original packaging, do not limit any rights you may have in relation to faulty or non-compliant goods under the Australian Consumer Law.

Non-returnable Items & Consumer Rights

For change-of-mind returns, we cannot accept items that have been used, washed or slept in, or items clearly marked as Final Sale.

These exclusions apply only to change-of-mind returns.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.