Refund policy

Return Policy

We hope you are happy with your orders with us. If not, we are happy to offer the return and refund.

We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unwashed or unused, and in its original packaging. 

To start a return, you send a return request to info@sewfar.com.au. 

If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Please ensure you post your parcel within 14 days or your return request will expire. Items sent back to us without first requesting a return will not be accepted.

Please feel free to contact us for any return question at info@sewfar.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on used, washed or final sales items. You can't return them if you have slept in them for hygiene reasons.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sewfar.com.au.