Privacy policy

Last updated: September 8, 2026

Sew Far operates www.sewfar.com.au, an online store hosted using Shopify. This Privacy Policy explains how we collect, use and share personal information when you visit our website, place an order, subscribe to marketing or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

  • your name, email address, phone number where provided, and billing and shipping addresses;
  • order and transaction information, including the products you purchase, return or enquire about;
  • payment-related information processed in connection with a purchase. Payments are processed by Shopify and relevant payment providers, and Sew Far does not state that it stores complete payment card numbers;
  • information you include in customer enquiries, return requests or other communications with us;
  • device, browser, network and IP address information, and information about how you use our website;
  • your marketing subscription status and preferences; and
  • information collected through cookies, pixels and similar technologies.

We collect information directly from you, automatically when you use the website, and from service providers that help us operate the store.

How We Use Your Information

We may use personal information to:

  • process purchases and arrange payment processing;
  • fulfil and ship orders and send order or shipping updates;
  • respond to enquiries and provide customer service, returns and other support;
  • detect and prevent fraud, misuse and security incidents;
  • operate, maintain and improve our website and customer experience;
  • understand website use and measure website and marketing performance;
  • send email marketing where you have subscribed;
  • support advertising and advertising measurement; and
  • comply with applicable legal obligations and respond to lawful requests.

Cookies, Analytics & Advertising

We and our service providers use cookies, pixels and similar technologies to operate the website, remember cart information and preferences where applicable, understand how the website is used, measure website and marketing performance, support email marketing where you have subscribed, and support advertising and advertising measurement.

Services used for these purposes may include Shopify and Shopify Analytics, Meta Pixel and Google Analytics, together with other analytics, marketing and advertising service providers. These providers may process device, browser, IP address, website-usage and interaction information in accordance with their own privacy practices.

You may be able to manage cookies and marketing preferences through controls made available on the website or in your browser. Blocking some cookies may affect how parts of the website function.

Shopify & Service Providers

Our online store is hosted using Shopify. Shopify processes personal information in connection with operating the store, processing transactions, providing storefront functionality and supporting its services. You can learn more in the Shopify Consumer Privacy Policy or use the Shopify Privacy Portal.

Other relevant service providers may process personal information where needed to provide their services. These may include payment and shipping providers, email marketing and customer review providers, analytics and advertising providers, and technology providers needed to operate the website.

Sharing Your Information

We may share personal information with service providers only where reasonably necessary for the purposes described in this policy, including processing payments, operating the store, delivering orders, providing customer support, sending subscribed marketing, collecting reviews, analysing website performance and measuring advertising.

We may also disclose information where required by applicable law, in response to a lawful request from a court, government authority or law-enforcement body, or where reasonably necessary to protect the security and rights of Sew Far, our customers or others.

Our website may contain links to third-party websites. Their handling of personal information is governed by their own privacy policies, which we encourage you to review.

Security & Data Retention

We take reasonable steps appropriate to our store and the services we use to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing products and support, maintaining transaction records, resolving disputes, preventing fraud and meeting applicable legal, tax or accounting obligations. The relevant period will depend on the type of information and why it is held.

Your Privacy Choices

Depending on applicable law, you may contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or make another privacy request. We may need to verify your identity and may retain information where permitted or required by applicable law.

If you receive marketing emails from Sew Far, you can unsubscribe at any time using the unsubscribe link in those emails. You may still receive non-marketing communications relating to an order, enquiry or customer service request.

International Processing

Shopify and some of our other service providers may process or store personal information outside Australia or outside the country where you live. The locations involved depend on the providers and services used. Where applicable, providers handle information under their contractual, security and privacy obligations.

Children and Policy Updates

Our website and products are not directed to children, and we do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to us, please contact us.

We may update this Privacy Policy to reflect changes to our practices, services or applicable requirements. We will post the updated policy on this website and update the “Last updated” date.

Contact & Complaints

If you have a question, would like to make a privacy request, or have a concern or complaint about how your personal information has been handled, please email info@sewfar.com.au. Sew Far will review and respond to privacy concerns, taking into account the circumstances and any applicable legal requirements.